Singapore Airlines Flies High Thanks to Its Customer Service Culture

As a professional speaker, I often share stories and examples of companies that deliver great service. One company that’s easy to talk about is Singapore Airlines. It has developed a tremendous customer service culture.

Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top service and in-flight quality. Here’s how they do it:

1. Clarity and Commitment.
SIA’s focus on its customer service culture is clear. The mission statement and core values establish, without question, that quality service is a fundamental objective and aspiration of the airline.
Every major issue, question or decision is considered in light of the commitment to providing a world-class customer service culture.

2. Continuous Training.
Training is not a one-time affair in this customer service culture. SIA understands that daily customer contact can be draining and that customer expectations are always on the rise. Telus webmail down

To meet this challenge, four training divisions within the company (Cabin Crew, Flight Operations, Commercial and Management Development) offer a wide range of educational programs to bolster the customer service culture.

Whether in the classroom, through full-scale simulations or on the job, SIA staff members are continually motivated to upgrade, uplift and improve their performance and uphold the customer service culture.

Training to build the customer service culture is not conducted just during robust economic times. Even during the downturns, SIA’s investment in training and building its customer service culture goes on. This gives the airline a twofold advantage.

First, it allows SIA to surge ahead in quality service when other carriers cut back. Second, it demonstrates to all SIA staff that continuous learning and improvement are essential principles for success, not just nice-to-have bonuses.

3. Career Development.
SIA staff are regularly appraised for performance and potential. High-flyers (high performance and potential) are identified early and given every opportunity to learn and grow within the company’s customer service culture.

Senior managers are effectively developed with frequent rotation through top positions in the company. This leads to a management team with great breadth and depth, with a shared understanding of “the big picture,” and with a commitment to do what’s best for the customers and the business, not just for one department or another.

Headphone Guide – Understanding Different Designs and Cords

Buying headphones can be a confusing decision with so many kinds to choose from, let alone understand. If you’ve ever wondered at some of the terms used or what the advantages of each type are, read on.

We’ll get into discussion of major headphone designs and even cord information below, but first there are two items that bear mentioning to better understand what follows. First, since air pressure plays a big role in how we hear, a headphone’s seal is important in the way they will sound. Second, headphones at the most fundamental level come in two designs: open and closed. What this means essentially is that a headphone is either sealed off from the outside or vented to allow air (and sound) to pass freely.

Open vs. Closed Design
Generally open headphone designs are described as being more “natural” sounding, but this can come with drawbacks. Everything going on in the room around you will intrude on your music. This can occasionally be useful, but is often a hindrance that requires turning the volume up higher. Also, your music leaks out just as easily, which can bother others nearby if the area is otherwise quiet.

Closed headphones on the other hand offer a much more intimate listening experience and are nearly silent to those around you. The one disadvantage compared to open designs is that the bass can be muddier or certain other sound characteristics overly pronounced.


These are among the most common headphones in the mass market, largely due to their portability. They are light, easy to shove in a pocket, and fit right in your ear. Earbuds are inexpensive and easy to find in any store that sells electronics.

Being this small can come with a cost. The downside of earbuds is that they lack the driver size and the isolation to produce a high-quality listening experience. Models have varied slightly in size and shape attempting to improve upon this dilemma, but ultimately it is what it is. A common price ranges for this type is $10-50. Blackpods

Earcup designs are the other most common type of headphone. Many of the behind-the-head style headphones you see are great examples. These are larger than earbuds, and work by sitting on the ear rather than in it. This larger design allows for a fuller range of sound and better power handling, but still lacks much of a seal between the ear and headphone. The result is the loss of detail and bass compared to other types. Still, this design is also inexpensive and easy to find, and still pretty portable. Typical price range for this type: $15-50.

Supra Aural
Supra aural headphones are larger still from the earcup design. They work again by sitting on the ear, but cover the entire ear and create a better seal by contact pressure (produced by the headband). This pressure can sometimes be uncomfortable for long listening sessions.

Overall range and detail are improved in this design from earcups, but at the cost of portability. These tend to be bulkier and heavier, but lighter than the circum aural designs we’ll discuss in a minute. Essentially, this type of headphone tries to play the middle ground between earcups and full-size headphones. Even in a closed design, however, supra aural headphones will leak sound. These tend to range from $15-100.

Essay Writing Tips – 6 Ways to Write a Great Essay

If writing an essay is a daunting experience, grasping easy methods to break up the procedure into several simple actions provides you with the self confidence you need to develop a fascinating, high quality piece of work. This information supplies a few essay writing tips that will get you from a primary thought right through to the finished product.

1.Select your subject cautiously

If your topic has many different elements, then a very useful essay writing tip may be to narrow it down to a particular distinct area, and make sure you actually demonstrate that within your introduction. This makes for much better reading than if you try to include everything, and will without a doubt strengthen the caliber of your work. If you choose your own subject, make it a thing you have an interest in. Using this method the research will not be as difficult and your enthusiasm will ‘rub off’ on your readers.

2.Seek your subject information

A different practical essay writing tip is to make sure you commit enough time for evaluating all of the areas of your preferred subject matter. Study as much appropriate material as you possibly can, and generate notes along the way so that you don’t forget anything. At the same time note down where you’ve gotten your concepts from; i.e. author name, publication and / or document title and page number.

3.Write Down the chief Arguments

Once you’ve reviewed your subject, summarize the most crucial arguments and concepts you may have read. Don’t duplicate the other party’s words, just choose the essential issues and sum up all these in one’s own words and phrases. That is a vital essay writing tip – whatever you do, be sure to don’t plagiarise another author’s work.Prepare the basic structure of the essay in dot point titles, making use of just a few words to describe every principal point. Experiment with the framework until you feel that the succession is correct. Place the main point first, followed by the subsequent most important point, et cetera.After that paste your research summaries under every heading (you can remove all these later on).

4.Complete the Body of the Essay

This is how you talk about in detail your ideas and thoughts about the chosen subject matter, and ‘fill out’ the summaries you wrote earlier. Underneath every primary point, bring in evidence supporting your notions, together with justifications and any other points you want to come up with. An excellent essay writing tip is actually to ensure these are thought provoking and intriguing, as well as informative.Conclude every section or segment with some type of ‘bottom line’, or ‘lead in’ sentence to the subsequent section.Now that you’ve got composed the primary body of the essay, you can go back to creating the ‘Introduction’, and then the ‘Conclusion’.

5.Compose The Introduction

In certain ways this is the most important element of your composition. Probably one of the greatest essay writing tips is to apply your introduction to snatch the reader’s curiosity and present them with a ‘taste’ of the info to come which will make them want to proceed with reading the whole document.Describe in brief just what your composition concerns, as well as your research sources, and make clear just what reader should get from perusing the essay. Complete the introduction using a very clear description of the viewpoint, or of the key essay concept.

New 2008 Citizenship Requirements in Australia

Acquisition of citizenship in Australia implies irreversible positioning in Australia and grants you the right to vote.

The successful candidates are provided with an Australian passport and they may choose to stay in Australia for an indefinite period of time. They are also entitled to choose the job or the field of study according to their preference. Your dream of starting a fresh lease of life in a country like Australia can be materialized with least difficulty if you have an idea about the latest citizenship requirements that have been laid down by the Commonwealth Government of Australia.


If you have procured rights of permanent residency later than 1st July 2007, the following pre-requisites have to be followed:

a. Lawful residence in Australia for a minimum period of 4 years and b. A minimum stay of 12 months in Australia after procurement of permanent residence. However, please keep in mind that satisfying the above condition is by no means any guarantee of the citizenship in Australia. Submission of the proper application is mandatory.


In case of receiving permanent residency prior to 1st July 2007, you are eligible for Australian citizenship is you meet the following criteria: Latvian dual citizenship apply

1. You have resided in Australia in the status of a permanent resident for a minimum period of 2 years in the previous 5 years and 2. You have resided in Australia as a permanent resident for at least 12 months in the last 24 months. This implies that you must be a permanent resident who has lived in Australia for a minimum of 2 years prior to submission of application for Australian citizenship. This criterion is applicable till July 1st 2010. After that applicants will be assessed under the new Citizenship Act 2007. There are also several other ways of procurement of Australian citizenship.


You are eligible for Australian citizenship:

  • In case of birth in Australia before 20th August 1986 or
  • If born in Australia after 20th August 1986, one of the applicant’s parents is either a citizen or a permanent resident at the time of the applicant’s birth
  • If you were born before 20th August 1986 but none of your parents hold citizenship or permanent resident rights. However if you have spent a major portion of your life in Australia before your 10th birthday, then you automatically become Australian citizen on your tenth birthday.


If you were born overseas and one of your parents is holding an Australian citizenship at the time of your birth, you are qualified for registering yourself as an Australian citizen. You can register at an Australian embassy overseas.

IT Certified Desktop Support Professional (IT) Certification

A research study by the UNITED STATE Department of Labor, shows that Computer system support experts held concerning 500,000 work in the year 2002, but currently there is still a lack of proficient individuals to do this work. According to this study this is a fastest growing occupation via 2012. IT certification supplies an excellent opportunity for those candidates that are interested in the work of support specialists due to the fact that it confirms that the individuals have the skills to sustain end customers and also to effectively troubleshoot desktop environments working on the IT Windows XP operating system. More info

IT supervisors are dealing with issues in hiring their technological staff as well as preparing the training for them. They want to make certain that their experts correspond and have the appropriate understanding of supporting IT Windows as well as IT Workplace applications. The companies that have made plenty of investments in the IT software program can utilize this certification as a criteria for hiring assistance service technicians and it can be additionally used as a training tool for development of the specialists.

To accomplish this certification IT provides just 2 core evaluations. Exam 70-271: Sustaining Individuals as well as Repairing a IT Windows XP Operating System, that determines the skills of the prospects needed for sustaining individuals as well as troubleshooting the Windows XP os, and also exam 70-272: Sustaining Individuals and Troubleshooting Desktop Applications on a IT Windows XP Operating System that measures the skills required to sustain and troubleshoot applications like IT workplace or net explorer running on Windows XP.

Any kind of individual who wants making their career in IT can opt for this certification. IT certification validates the abilities of help-desk specialists, customer-support representatives, PC support specialists, technical-support reps, as well as technical-support specialists.

Benefits of IT Certified Desktop computer Support Service technician certification:

1. It streamlines the procedure and lowers the expense of recruiting and also employing the personnel. It also decreases the time invested by the administration and also the inherent danger in the recruiting, hiring as well as promotional process.

2. It reduces the costs involved in the training of the professionals.

3. It gives a standard to the organization for hiring their teams.

4. It gives a proof to the people for their capacities and skills.

5. It supplies a certification that increases the qualification of the people.

6. It will certainly be really beneficial for those individuals that are battling for promoKnowledgeableabout.

Yes, You Can Travel With a CPAP Machine

A travel CPAP (Continuous Positive Airway Pressure) machine is not nearly the problem it used to be when traveling. With the technological advances that are being made today, it is no surprise this machine was improved as well. The noise has been reduced and the features improved so that the machine can monitor your oxygen levels. The size has also been greatly reduced so the CPAP machine is not as bulky as it was originally. Due to the necessity of the CPAP to prevent sleep apnea it was just a matter of time before the need for a more light-weight and portable machine was introduced.

Airline Travel

When traveling with a CPAP machine, there are a few things you should keep in mind. Where you will be traveling is one of  the considerations. It is an exceptionally good idea to purchase a plug adapter for your machine if you will be traveling out of the country. For airplane travel, if the flight is going to be long enough to require sleeping, the power source is EmPower.

The options here are either to buy an adapter which converts the CPAP to the power on the plane or purchase an inverter. An inverter will work when you plug it into a 12V outlet or an EmPower outlet. Then simply plug your regular power cord into the inverter and you are all set.

Another option that has just become available in the last few years is a travel model CPAP machine. There are now battery powered machines that were designed for the traveler. The battery can be charged to last for about 11 hours depending upon the setting. If needed, the machine can be run from an outlet which charges the battery even while it is running. CPAP Cleaners

There are travel bags designed to carry your machine and any accessories you will need to use it such as an extension cord, an adapter and extra fuses. This may be carried on according to regulations on most airlines. The need for the CPAP machine is becoming more widely known therefore the transporting of the device is more acceptable. The best idea is to carry a letter from your physician containing his telephone number for verification of the need for the machine.

Traveling by Car/Camping Trips

When traveling by car or going on a camping trip, there are adapters that will allow various options when it comes to charging your CPAP machine. A good idea, of course is to make sure your battery is fully charged before leaving. This will keep it operable for a few hours before having to recharge. There are campsites with electrical connections which you can use for your CPAP machine. If necessary an adapter may be attached.

However, many power cords are made to allow connections to the cigarette lighter in your vehicle. So if remote camping is on your agenda you are always close to a power source for your machine. This is a great idea for truck drivers who travel across country and use their sleeper cabs for resting in between picking up loads and dropping them.

With the wide array of machines made today, you can go practically anywhere and still have access to power for you device.  If you travel quite frequently, you will want to check the different types of travel CPAP machines that are available today.


ماهو المصعد السويدي

في الآونة الأخيرة اصبح تركيب مصعد منزلي من اساسيات الحياة العصرية. الزيادة السكانية في المدن الماهولة يعني ارتفاع طوابق المباني وضيق المساحة. لتوفير المساحة تتوفر المصعد المنزلي.
يتم تركيب المصاعد المنزلية بدون تأسيس او تكسير او أي اعمال انشائية تعتمد بالأساس على نظام الرفع الجانبي screw nut الذي يضمن استخدام سلس وامن للمصعد ليتوافق مع منزلك واستخدام جميع افراد الاسرة.
يستهلك المصعد المنزلي طاقة بمعدل A ويعتبر موفر للطاقة بنسبة تتعدى ال50% عند مقارنته بالمصعد التقليدي.
لا يحتاج المصعد المنزلي لغرفة مكينة علوية ذات تكييف منفصل ما يساعد في تقليل استهلاك الكهرباء
تتوفر المصاعد المنزلية لدى شركة مصاعد ابعاد الوكيل الأكبر لشركة Aritco السويدية في الخليج العربي

ماهو المصعد السويدي. مصعد سويدي

درج تسمية المصاعد التي لا تحتاج لبئر خرساني او تأسيس نوعي بالمصعد السويدي والسبب في ذلك يرجع الى الشركة السويدية Aritco lifts التي وبالشراكة مع شركة مصاعد ابعاد قدمت اول مصعد سويدي للمنطقة بتقنية عالية جعلت منه الخيار الأول لكل المباني الأقل من 6 طوابق. يمكن تركيب المصعد السويدي بدون تأسيس نوعي كالذي يحتاجة المصعد التقليدي.
احذر التقليد
تتعمد بعض الشركات تسويق منتجاتها باسم المصعد السويدي نظراً لعدم حاجة منتجاتها للتاسيس لتغطي بهذا الاسم البلد الفعلي لصنع المنتج ما يجعل المستهلك ينخدع بمنتجات لا ترقى لجودة المصاعد السويدية . فتاكد دائما ان تتواصل مع شركة مصاعد ابعاد الوكيل المعتمد لشركة ارتكو السويدية بالمملكة العربية السعودية.

North American Reptile Breeder’s Conference & Trade Show 2007

Yesterday I attended the North American Reptile Breeder’s Conference & Trade Show 2007. So I wanted to write a little review of the event to help my fellow reptile lovers out there decide whether or not to attend the show in their area. Overall the show was great but their were a few things that I was disappointed with.

The venue was the Anaheim Convention Center, Near Disneyland. This place is beautiful, maybe that was one of the reasons the admission was so expensive. It was $15, but after paying $10 dollars to park I barely had any money to spend in the actual show. anaheim events

The vendors were great. I found amazing deals on all sorts of reptiles and supplies. I purchased a juvenile crested gecko from Switzer’s Reptiles for $40, 3 more baby crested geckos from another vendor for $35 each, 2 leopard gecko for $15 each, and some calcium supplement for a great price. My brother purchased 2 young sand boas for $45 each. We were blown away by the wide variety of healthy reptiles and inexpensive supplies. We even saw another visitor with a two headed bearded dragon. It was the strangest thing we had ever seen.

The food at the venue was reasonably prices. But the event had no real over site or organization. I could be difficult to find a particular vendor.

Overall I would give the North American Reptile Breeder’s Conference & Trade Show 2007 a 8 out of 10.
I do hope in the future the organizers consider lower admission prices. I think this will encourage more purchases from their vendors and maybe open the event to lower income folks.

Peer To Peer Cryptocurrency

The concepts of Cryptocurrency need to be cleared if you wish to have a flexible, anonymous and secure currency transaction. There are many benefits that can be derived using such nature of currency when peer to peer business is desired.

The Basic Requirement for Having Such Currency Transactions

To have such currency transaction between two peers, there is the requirement of a Blockchain. When such is present then there is no need of any third party who can be trusted to perform such transactions. The system provides a way to have a secured transaction as because it is impossible for hackers to manipulate any transaction or to create false data. best altcoins to invest in 2021

The Benefits of Using Such A System Of Transaction

There are many benefits of using such a nature of peer to peer transaction. Let us have a look at those.

Pseudonymity: Each one having transaction using Cryptocurrency has a unique identifier. The uniqueness of the identifier is that it is not related to the name and address of the user. The identification can be easily changed for every transaction made just by clicking on some buttons.

Wallets: Wallet is a place where you can practically store your money and use that for any nature of a transaction. There are many ways to make your wallet safe. You can use passwords, encryptions or have dedicated hardware to have such security. You can easily have privacy and security for the money that you have in your wallet.

Secure transactions: You can expect to have the most secure transaction of Cryptocurrency. A worldwide network of computers manages each and every transaction that is made. It is a network which is not managed by any central governing authority so this decentralized nature of Cryptocurrency allows one to have a perfect peer-to-peer transaction.

The transaction is made more secure due to the fact that money cannot be forcibly be taken away from anyone. Thousands of checks are made before a transaction is made and if any flaw is detected then the transaction is stopped. It can be said that such transaction is more secure than using a credit card.

Automated transaction: This nature of peer-to-peer transaction can be automated using smart contacts. The system would itself process the transaction as per the rules set by you. Like, if you wish to have a certain amount of money transferred to a certain account after having a certain fund then the system will automatically follow such instruction.

Fast settlement: Having this means of transaction you do not have wait long for having money in your account. The peer-to-peer nature of a transaction that is available using Cryptocurrency allows one to cut down on middleman and hence of various paraphernalia associated with it. So, you can expect to have the fastest means of currency transaction using this means.